A branded order page your customer can open any time

Every order gets its own private link. Your buyer sees where the parcel is on a live progress tracker and map, reads what they ordered, and can message you directly — without creating an account or logging in anywhere.

  • Encrypted per-order link, no login required
  • Delivery progress tracker with an interactive map
  • Two-way messaging straight back to your team
Try free for 14 days See how it works
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Buyer-facing order page showing a delivery progress tracker with completed and upcoming stages Your order Tracking Items Messages STAGE WHEN STATE Order confirmed Mon 09:14 Done Packed Mon 15:02 Done Handed to courier Mon 18:30 Done Out for delivery Tue 08:45 Now Delivered — Next

HOW IT WORKS

One link, no friction

The page is the only customer-facing surface of the order — everything else stays internal.

1

Design the page

Page templates let you decide what the buyer sees and how it reads, so the page looks like part of your brand rather than part of ours.

2

Send the link

The link is encrypted and specific to that one order. Drop it into your order confirmation email or SMS, and the buyer opens it with a single tap.

3

Let it answer the questions

"Where is my order" stops arriving in your inbox because the buyer can see the answer themselves — and when they do need you, they reply on the page.

CUSTOMER EXPERIENCE

Fewer "where is my order" messages, by design

A self-service page removes the most common support request you get.

01

Delivery progress the buyer can actually read

Rather than a raw courier code, the page shows the order moving through recognisable stages, with an interactive map for the leg that is in transit. The buyer understands where things stand without needing to interpret anything.

Progress stages Interactive map Live status Mobile friendly
Diagram showing a courier status update refreshing the buyer-facing delivery progress tracker Trigger Delivery status changes Action Advance progress tracker Action Send SMS update Action Send email update
02

Messaging that lands with your team

The buyer can write to you from the page and your reply appears in the same thread. The conversation stays attached to the order, so whoever picks it up has the full context instead of a forwarded email chain.

Two-way messaging Attached to the order Reply templates
Message thread between a buyer and the seller attached to the order Messages Thread FROM MESSAGE Buyer Can I change the address? New You Updated, thanks! Sent Buyer Perfect Read
03

Private by default

The link carries no login, so personal details on the page are gated: sensitive information stays hidden until the visitor confirms they are the right person. Anyone who happens on the URL sees the order state, not the buyer's identity.

Encrypted link PII gating Anonymized by default
Diagram showing the order page hiding personal details until the visitor confirms their identity Trigger Page opened Condition Identity confirmed Action Reveal personal details
04

Your page, your wording

Templates control the copy and the layout, so the page speaks in your voice and in your customer's language. Configure it once in settings and every order inherits it.

Page templates Own wording Per-account settings
Page template editor with switchable blocks for the header, tracker, items and messaging Page template Content Settings BLOCK STATE Header & logo On Delivery tracker On Order items On Messaging On

Works for orders from every marketplace and online store you connect

Shopify
Amazon
WooCommerce
Allegro
IdoSell
eMAG
Shoper
Trendyol
PrestaShop
eBay
OpenCart
Decathlon
Magento 2
Skroutz
MerchantPRO
Vivre
GoMag
See all integrations
5 stars

"Support tickets dropped"

5 stars

"Customers stopped calling"

5 stars

"Looks like our brand"

How customers hear from you

The tracking page works best alongside the notifications that point at it.

SMS Notifications

Tell customers when their parcel moves
Email Notifications

Order emails sent by rule
Courier Tracking

Every parcel, every courier, one screen
Order Management

Every order from every channel in one dashboard
Custom Status Routing

Move orders through your own workflow
Automation Flows

Event-driven rules with a visual builder
Return to Sender

Scan refused parcels back into stock
Employee Profiles

Team logins, roles and permissions
No card required
14-day free trial
Cancel anytime

Ready to let customers track themselves?

Turn on the order page and put a link in your next confirmation message.

Start free trial

Frequently Asked Questions

Have a question? Contact us and we'll be happy to help.

No. The page opens from an encrypted link unique to that order — there is no registration and no password, which is exactly why buyers actually use it.

Personal details are not shown by default. The visitor has to confirm they are the right person before identifying information is revealed, so a forwarded link exposes the order's progress rather than the buyer's identity.

Yes. Page templates control the content and wording, so you can match your brand voice and your customer's language rather than using a generic default.

Into a message thread attached to the order, visible to your team in easySales. Everything stays in one place instead of being scattered across inboxes.

The tracker reflects the delivery status easySales holds for the shipment, which comes from the courier. Couriers differ in how granular and how frequent their updates are, so the level of detail varies by carrier.

You send it — usually in an order confirmation or dispatch notification. An automation flow can include it in an SMS or email at whichever milestone you choose.