Order emails your customers actually get, sent by rule
Connect your email service, write your templates once, and let a flow decide when each message goes out. Order confirmations, dispatch notices, delivery updates and review requests all leave without anyone drafting them.
- Your own templates, your own sending domain
- Triggered by any order event, with your conditions
- Delayed sends for follow-ups after delivery
HOW IT WORKS
Templates, triggers, done
Email is an action inside the same flow builder as everything else.
Connect your email service
Messages go out through your own provider and your own domain, so deliverability and reputation stay yours rather than being pooled with everyone else.
Write the templates
Compose each message once with order data placeholders, in each language you sell in. The template is reused every time the flow fires.
Choose the moment
Attach the send action to an order trigger, filter it with conditions, and add a delay if the message should follow rather than accompany the event.
Writing emails vs sending them
Doing it by hand
- Copy order details into an email by hand
- Forget the dispatch notice on a busy day
- Send the same message in the wrong language
- Answer "where is my order" one reply at a time
- Never get round to asking for reviews
With easySales
- Order data fills the template automatically
- Every qualifying order gets its notice
- Language chosen per buyer
- Customers get the tracking link before they ask
- Review requests go out days after delivery, on their own
CUSTOMER EMAIL
The messages an order should send for itself
One template, every order
Templates carry placeholders for the order data — number, items, totals, courier, tracking link — so a single message serves every order that triggers it. Maintain the wording in one place instead of in a dozen saved replies.
Conditions decide who hears from you
Not every order deserves the same message. Filter by channel, by country, by order value, by payment method or by customer type, so a B2B buyer and a first-time consumer are not sent identical copy.
Follow-ups on a delay
The most valuable messages are the ones that arrive after the event. A delay on the send action means a review request can go out three days after delivery, or a re-order nudge weeks later, without any scheduling work on your side.
Point them at the tracking page
The single most effective email you send is the one containing a link to the buyer's own order page. They check progress themselves, and the "where is my order" message never reaches your inbox.
"Customers stopped asking"
"Reviews doubled"
"One template, all orders"
How else customers hear from you
Ready to let your orders do the emailing?
Connect your email service, write your templates, and set the triggers once.
Start free trialFrequently Asked Questions
Have a question? Contact us and we'll be happy to help.