How to connect eMAG Fulfilled by eMAG (FBE) with easySales

What connecting eMAG FBE gives you

With Fulfilled by eMAG (FBE), eMAG stores your products in its own warehouse, and packs and ships the orders for you. Connected to easySales, FBE brings those orders in next to your other orders, so you invoice them, see them in your reports and send the invoice to eMAG — the same as for the orders you ship yourself.

There are three FBE cards, one per eMAG site: EmagROFBE, EmagHUFBE and EmagBGFBE. Their logo reads Fulfilment by eMAG.

Two things to know before you begin:

• FBE is a second connection, next to your eMAG one. Your eMAG connection brings in only the orders you ship yourself; the orders eMAG fulfils arrive only through the FBE connection of that country. If you connect only eMAG, your FBE orders never reach easySales — and nothing shows an error.
• It uses your eMAG login. If eMAG has merged your seller accounts into one, enter the same username and password as on your eMAG connection. If you still have a separate FBE account, use that account's login.

Before you start

Step 1 — Connect the FBE card

Go to Integrations → Marketplaces, search for emag or fbe and press Connect on the FBE card of your eMAG site — or Edit, if you have connected it before.

The form is the one you know from your eMAG connection:

Then enter your eMAG login and press Save:

The same rules apply as for your eMAG connection: the IP addresses shown next to the form must be whitelisted in your eMAG account, under My account → Technical details.

Step 2 — Link your FBE offers

The FBE connection imports your eMAG offer list. Open the offers of the FBE connection and link the products eMAG stores for you to your products in easySales — with Link on each offer, or several at once with Autolink.

An FBE order line is matched to your product only through a linked FBE offer. An order with an unlinked product cannot be invoiced or packed, and shows Fail to pack order. Reason: Product '…' is not linked. Linking the offer later does not change orders already imported: open such an order and synchronize it.

Step 3 — Invoice FBE orders

You invoice FBE orders yourself, as for any eMAG order, and easySales sends the invoice to eMAG when Send invoice to marketplace after generating is on — it is on by default.

• Most FBE orders arrive already finished, because eMAG has shipped them. If you issue invoices with an automation flow, make sure its trigger and filters also catch finished orders, and that the FBE channel is included.
• If your billing software keeps the goods at eMAG in a separate stock location, clone your billing connection, choose that location in the copy, and invoice FBE orders through it. Otherwise the billing software can refuse the invoice for lack of stock.
• If eMAG issues the invoices for you, turn on Marketplace order invoice fetching in Additional settings instead: easySales then brings in the invoices eMAG issued.

What eMAG handles, and what easySales does

When something goes wrong