Logistics

How to connect Innoship with easySales: a complete setup guide

By easySales Team · Updated 14 September 2026 · 3 min read

How to connect Innoship with easySales: a complete setup guide

Connect Innoship to easySales: the API key, the service type that decides which orders a connection can ship, Auto carrier selection, pickup locations, label formats and what every Innoship refusal means.

What connecting Innoship gives you

Innoship is not one courier — it is one account through which you reach many. With it connected, easySales creates the shipment, prints the label, follows the parcel and cancels a shipment you no longer need, and Innoship decides which carrier actually moves the box.

That last part is why this guide spends most of its time on two fields. Service type and Courier Account decide which orders a connection can ship at all, and getting them wrong is the commonest reason an Innoship shipment is refused.

Before you start

✓

An Innoship account

With at least one carrier contract behind it — Innoship ships through the carriers your account carries, not through its own fleet.

✓

An API key

Innoship issues it for your account on request, at support@innoship.com. It is the only credential the connection asks for.

✓

A collection address

At least one location on your Innoship account, set up there under Settings → Locations. easySales reads the list; you choose which one this connection ships from.

Step 1 — Find the Innoship card

Go to Integrations → Couriers and search for innoship.

The Couriers page in easySales filtered to Innoship, showing the connected Innoship card.
Integrations → Couriers filtered to `innoship`.

Press Connect on the card, or Edit if you have connected it before.

Step 2 — Your API key

The top of the Innoship connection form, showing the Connection Name and API key fields.
The API key is the only credential the connection asks for.

Connection Name is what you will see inside easySales when you choose between connections — call it after what it ships, not after the courier.

API key is the key Innoship issues for your account. Paste it and move on: the moment you leave the field, easySales calls Innoship with it and fills the two lists below.

Step 3 — Service type and Courier Account

The Innoship form showing Service type set to Domestic Standard (Including Pick-up) and Courier Account set to Auto.
These two fields decide which orders the connection can ship.

These two fields are the connection. Everything else on the form adjusts details; these decide whether a given order can be shipped on it at all.

Service type is the kind of delivery. It is sent with every shipment, and Innoship checks it against the order:

The order is delivered to The connection's service must be
a street address Domestic Standard (Including Pick-up)
a parcel locker Domestic Lockers
a pick-up / drop-off point Domestic PUDO (PickUp DropOff)
an eMAG RO, HU or BG marketplace order the matching eMag Marketplace service
an address in another country International Shipping Road or International Shipping Air, or their locker and PUDO equivalents
What each kind of order needs

Courier Account is which carrier carries the parcel.

Courier Account What happens
Auto Innoship chooses, trying every carrier on your account that is eligible for the shipment. If one of them takes it, the parcel ships. If none will, the shipment fails once, with a line per carrier saying why each refused — that list is where you find out what to fix.
a named carrier The parcel goes to that carrier or not at all, and the refusal you get back is that carrier's own.
Auto, or one carrier

Step 4 — Pickup location and extra services

The Innoship form showing External location ID, Additional Services and Send Shipment Contents.
The collection address comes from your Innoship account.
Field What it does
External location ID Which of the collection addresses on your Innoship account this connection ships from. The list comes from Innoship; the addresses themselves are managed there, under Settings → Locations.
Additional Services Saturday delivery, opening on delivery and parcel for exchange. Whatever you choose is added to every parcel created on this connection, so keep the ones you want occasionally out of it.
Send Shipment Contents Yes sends the names of the products on the order as the parcel's contents. No sends a generic description instead.
Pickup and extras

Step 5 — Label format, who pays, and references

The Innoship form showing AWB Format, who supports the payment, Insured delivery and Send order ID as internal reference.
Everything here applies to every shipment made on this connection.
Field What it does
AWB Format A4 for a full page, A6 for a label, A6_10x9 for a smaller thermal label.
The payment will be supported by Sender or Recipient. With Recipient, the shipping charge is taken out of the amount collected from the customer, so the two do not get charged twice.
Insured delivery Declares the parcel's value, with its currency, so the shipment is insured for what is inside it.
Send order ID as internal reference Sends your order number to the carrier so you can recognise the shipment on the courier's bill. It is on by default. Read the note beside it before turning it off — and before turning it on if you regularly delete and re-create documents.
Label, payment and references

Step 6 — The notes template

The notes template of an Innoship connection, with the Order and Products variable buttons above a box containing an order number and a quantity and SKU list.
What the template produces is printed on the label.

Whatever the template produces travels with the parcel and is printed on the label, so keep it to what a driver or a warehouse needs to read. The buttons above the box insert values from the order and from its products — order number, invoice series, quantity and SKU, warehouse location.

Step 7 — Printing settings and advanced options

Both sections are collapsed, and one of the settings inside the second is specific to Innoship and worth understanding before you need it.

The expanded printing settings and advanced options of an Innoship connection, showing Paper size, Scale type, Fallback email, Rely on postal code when county / locality are invalid, and Try to autodetect postal code.
Rely on postal code is the Innoship-only setting worth opening this block for.
Setting What it does
Rely on postal code when county / locality are invalid Skips the county and locality check when the address has a valid postal code, and lets Innoship resolve the address from the code.
Try to autodetect postal code When the order has no postal code at all, easySales works one out from the county, city and street before sending the parcel.
Fallback email Used as the recipient's email when the order carries none.
Generate packages based on the number of packages of the product Counts the parcels on the shipment from the package count set on each product, instead of always sending one.
Printing settings Paper size and scale, used only when you print through the easySales Printer connection, and only for this courier. This is not AWB Format: Innoship decides what the label looks like, these decide how it lands on paper.
Advanced options

One connection per service

An Innoship connection with the Delivery account and Return account tabs above it and two connection names beside each other.
One connection per service, and a separate tab for returns.

A seller who takes home deliveries and locker orders needs two Innoship connections, because the service belongs to the connection. Open the ⋮ menu on the Innoship card and choose Connect another courier account, or open an existing connection and press Clone to copy all of its settings and change the one field that differs.

Delivery account and Return account are the two tabs above the connection names. The return tab holds the connections used when you send a parcel back to yourself; on those, who pays is fixed to the recipient and cannot be changed.

When Innoship refuses a shipment

Message What it means
The field FixedLocationId is required for ServiceId: 3. A locker connection was asked to ship to a street address. Use the connection whose service is Domestic Standard, or create one.
The field AddressTo.CourierFixedLocationId is not supported for ServiceId: 1. The opposite: a locker or pick-up point order was sent on the home-delivery connection.
Invalid integration service: … easySales stopped the shipment before Innoship saw it, for the same reason — the connection's service does not match the delivery on the order.
Order failed after trying all eligible couriers Courier Account is Auto and every carrier refused. The message lists each carrier and its reason; those reasons are what to act on.
The selected county is not in the courier's list. The county or locality on the order is not one Innoship recognises. Correct it on the order, or turn on Rely on postal code.
Envelopes cannot have more than 1 kg. The order is being sent as an envelope but weighs more. Mark it as a parcel.
What the refusals mean

Frequently asked questions

Innoship issues it for your account — write to support@innoship.com and ask for API access. It is the only credential the connection needs; there is no user name or password.

Both lists are read from Innoship using the API key, so fill the key in first and leave the field — easySales calls Innoship as soon as you do. If they are still empty afterwards, the key is wrong or API access has not been enabled on your account yet.

The connection that was used has its service set to Domestic Lockers, but the order is going to a street address. The service belongs to the connection and is sent with every shipment, so an order has to be created on the connection whose service matches how it is being delivered.

No. Keep one connection per service — one with Domestic Standard, one with Domestic Lockers — and choose between them by Connection Name when you create the shipment. Press Clone on an existing connection to copy its settings and change only the service.

It lets Innoship choose the carrier. Innoship tries every carrier on your account that is eligible for that shipment and uses the first one that accepts it. The shipment only fails when all of them refuse, and then the message lists each carrier with the reason it refused.

Read the list underneath it. Each line names a carrier and why it would not take the parcel — a service that is switched off in your contract, a locality the carrier does not serve, a currency it will not insure, a fixed location it does not support. Fix the ones that apply in your Innoship contract, or pick a specific carrier instead of Auto.

easySales checks the order's county and locality against Innoship's own lists before sending, and this one did not match — often a spelling that differs from the official name. Correct the address on the order, or expand Show advanced options and set Rely on postal code when county / locality are invalid to Yes, which lets Innoship resolve the address from the postal code instead.

A4 if you print on ordinary paper, A6 or A6_10x9 for a thermal label printer. One exception: with an eMag Marketplace service, choose A4 or A6 — the A6_10x9 label cannot be opened on eMAG, and easySales warns you under the field if you pick that combination.

AWB Format is sent to Innoship and decides the label it produces. Paper size under Printing settings only applies when you print through the easySales Printer connection, and it overrides your printer's default for this courier alone.

With it set to Yes, the names of the products on the order are sent to the carrier as the parcel's contents, which is what appears on the waybill where the contents are described. With No, a generic description is sent instead.

It holds the connections used for return shipments — parcels coming back to you. They are set up the same way, with one difference: who pays is fixed to the recipient and the field cannot be changed.

No. When the order has an amount to collect, easySales sends it with the shipment by itself. If The payment will be supported by is set to Recipient, the shipping charge is deducted from that amount so the customer is not charged for delivery twice.

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