{"id":3586,"date":"2021-08-05T15:22:25","date_gmt":"2021-08-05T12:22:25","guid":{"rendered":"https:\/\/easysales.ro\/blog\/ro\/?p=3586"},"modified":"2021-12-02T09:48:23","modified_gmt":"2021-12-02T07:48:23","slug":"sms-ul-comunicare-eficienta-in-ecommerce","status":"publish","type":"post","link":"https:\/\/easy-sales.com\/blog\/ro\/sms-ul-comunicare-eficienta-in-ecommerce\/","title":{"rendered":"SMS-ul &#8211; comunicare eficient\u0103 \u00een eCommerce"},"content":{"rendered":"\n<p class=\"has-palette-color-5-background-color has-background\"><strong>Cuprins:<\/strong> <strong>SMS-ul &#8211; comunicare eficient\u0103 \u00een eCommerce<\/strong>\n\t<br><strong>1. <\/strong><a href=\"#scenarii\">10 \u0219cenarii eficiente de folosire a SMS-ului pentru suport clien\u021bi<\/a>\n\t<br><strong>2.<\/strong> <a href=\"#rcs\">SMS-ul viitorului &#8211; Tehnologia te tip RCS<\/a>\n\t<br><strong>3.<\/strong> <a href=\"#notificari\">Notific\u0103ri automate prin SMS, serviciu integrat \u00een platforma easySales<\/a><\/p>\n\n\n\n<p><strong>Chiar \u0219i \u00een anul 2021, cea mai utilizat\u0103 func\u021bie a smartphone-urilor, \u00een \u00eentreaga lume r\u0103m\u00e2ne sms-ul.<\/strong> <\/p>\n\n\n\n<p>Un serviciu mereu activ, sms-ul cre\u0219te num\u0103rul de clien\u021bi prin campanii de marketing \u021bintite, \u00eenlesne\u0219te comunicarea \u0219i scade rata de retururi a comenzilor prin <a href=\"https:\/\/easy-sales.com\/ro\/sms-notifications\">notific\u0103ri automatizate<\/a>. Afl\u0103 mai jos ce tehnologie urmeaz\u0103 s\u0103 upgradeze SMS-ul \u0219i de ce SMS-ul este comunicarea cea mai eficient\u0103, chiar \u0219i \u00een eCommerce.<\/p>\n\n\n\n<p>\u00cen acest articol, vom prezenta <strong>cum este folosit serviciul de SMS de c\u0103tre profesioni\u0219tii din marketing \u0219i de c\u0103tre oamenii de afaceri. <\/strong><\/p>\n\n\n\n<p>Hai, mai \u00eent\u00e2i, s\u0103 vedem <strong>de ce SMS-ul este cu adev\u0103rat unic<\/strong>:<\/p>\n\n\n\n<ul><li>Efectul imediat: 90% din mesaje sunt citite \u00een mai pu\u021bin de 3 minute de la primire;<\/li><li>Aproape imposibil de ignorat: peste 95% dintre SMS-uri sunt deschise de destinatari;<\/li><li>Nici nu e nevoie de un smartphone pentru a primi un SMS \u2013 po\u021bi ajunge u\u0219or \u0219i la clien\u021bii t\u0103i care \u00eenc\u0103 nu au telefoane inteligente;<\/li><li>Preferi s\u0103 dai un mesaj \u00een loc s\u0103 suni pe cineva? Nu e\u0219ti singurul\/ singura. 85% dintre utilizatori, prefer\u0103 mesajul, \u00een detrimentul unui apel sau unui e-mail.<\/li><\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\"><p>SMS-urile sunt o abordare simpl\u0103 pentru o comunicare eficient\u0103, dar \u0219i <strong>un canal important de suport<\/strong>,<strong> \u00een care informa\u021bia r\u0103m\u00e2ne mereu prezent\u0103, iar o discu\u021bie poate fi u\u0219or reluat\u0103, de la punctul \u00een care a r\u0103mas.<\/strong><\/p><\/blockquote>\n\n\n\n<p>Prin compara\u021bie cu cel mai popular canal digital de servicii pentru clien\u021bi, chat-ul live, SMS-urile mai au un avantaj: asincronicitatea &#8211; care se traduce prin faptul c\u0103 ambii participan\u021bi la conversa\u021bie nu trebuie s\u0103 fie prezen\u021bi \u00een discu\u021bie, \u00een acela\u021bi moment. Ori, c\u00e2nd este vorba de un chat, ambele p\u0103r\u021bi au un timp limitat de r\u0103spuns, p\u00e2n\u0103 la expirarea conversa\u021biei.<\/p>\n\n\n\n<p>\u021ain\u00e2nd cont de avantajele deja men\u021bionate, facem, de acum, o trecere detaliat\u0103 a modurilor de utilizare a SMS-ului, \u00een rela\u021bia cu clien\u021bii afacerii tale.<\/p>\n\n\n\n<h2 id=\"scenarii\"><strong>10 scenarii eficiente de folosire a SMS-ului pentru suport clien\u021bi<\/strong><\/h2>\n\n\n\n<p>1. P\u0103streaz\u0103 mereu acela\u0219i num\u0103r de telefon pentru afacerea ta \u0219i anun\u021b\u0103-\u021bi clien\u021bii c\u0103 \u00eel pot folosi oric\u00e2nd.&nbsp;<\/p>\n\n\n\n<p>2. Preg\u0103te\u0219te-\u021bi echipa de suport s\u0103 trateze solicit\u0103rile venite prin SMS cu aceea\u0219i prioritate ca a celor venite prin canalele tradi\u021bionale \u2013 e-mail sau apel.<\/p>\n\n\n\n<p>3. Po\u021bi folosi un robot de chat pentru primele \u0219i cele mai simple niveluri de interac\u021biuni, dar asigur\u0103-te c\u0103 utilizatorii serviciilor tale pot ajunge \u0219i la o persoan\u0103 real\u0103.<\/p>\n\n\n\n<p>4. R\u0103spunde rapid solicit\u0103rilor. Clien\u021bii a\u0219teapt\u0103 r\u0103spunsuri \u00een mai pu\u021bin de un minut c\u00e2nd este vorba de chat-ul live \u0219i au acelea\u0219i standarde pentru SMS-uri. E util \u0219i un mesaj de tipul \u201cam v\u0103zut, revenim cu detalii\u201d<\/p>\n\n\n\n<p>5. Fii consistent \u00een exprimare, limbaj \u0219i informa\u021bii. Ce \u0219i cum comunici pe alte canale deschise clien\u021bilor trebuie s\u0103 se reflecte \u0219i \u00een modul \u00een care e\u0219ti al\u0103turi de utilizatorii t\u0103i, prin SMS.<\/p>\n\n\n\n<p>6. Dar fii mai relaxat. Un ton ceva mai pu\u021bin formal este binevenit, f\u0103r\u0103 abord\u0103ri preten\u021bioase, iar mesajele merit\u0103 s\u0103 fie, pentru eficien\u021b\u0103, mai scurte.<\/p>\n\n\n\n<p>7. Personalizeaz\u0103 comunicarea prin SMS. Este un canal mai apropiat, mai intim \u2013 este, \u00een cele din urm\u0103, modul \u00een care clien\u021bii t\u0103i vorbesc cu familia \u0219i prietenii. \u00cenva\u021b\u0103 c\u00e2t mai multe despre ei \u0219i motivele pentru care te abordeaz\u0103, odat\u0103 ce r\u0103spunzi.<\/p>\n\n\n\n<p>8. SMS-ul nu mai este de mult doar text. Po\u021bi insera imagini, GIF-uri, scurte clipuri video \u0219i chiar \u0219i link-uri.<\/p>\n\n\n\n<p><strong>Flash SMS<\/strong>&nbsp;se folose\u0219te \u00een campaniilor de&nbsp;<strong>SMS Marketing<\/strong> \u0219i permite trimiterea unui mesaj-text standard direct pe ecranul telefonului mobil. \u00cen locul trimiterii SMS-ului \u00een c\u0103su\u021ba cu mesaje a telefonului mobil acesta va ap\u0103rea direct pe ecran<\/p>\n\n\n\n<p>9. Proactivitatea conteaz\u0103 \u2013 nu trebuie s\u0103 te limitezi la a r\u0103spunde la SMS. Po\u021bi trimite informa\u021bii \u2013 chiar \u0219i automate \u2013 despre comenzi, status, livr\u0103ri \u0219i termene \u2013 iar mesajul t\u0103u va fi, cu siguran\u021b\u0103, citit. Recomand\u0103m comunicarea prin SMS, \u00een loc de comunicarea pe Whats up, acest canal fiind unul mult mai personal.<\/p>\n\n\n\n<p>10. Mai e ceva \u2013 un SMS nu este doar marketing, sau doar suport pentru clien\u021bi. Poate fi \u0219i o foarte bun\u0103 resurs\u0103 \u2013 de tipul notific\u0103rilor automate, sau de interac\u021biune cu angaja\u021bii, curierii \u0219i furnizorii.<\/p>\n\n\n\n<p><strong>Experien\u021bele simple, u\u0219oare, devin rapid cel mai important diferen\u021biator al unei afaceri, iar acesta este \u00eenc\u0103 un mod de a p\u0103stra leg\u0103tura str\u00e2ns\u0103 cu clien\u021bii t\u0103i.<\/strong><\/p>\n\n\n\n<h2 id=\"rcs\">SMS-ul viitorului &#8211; Tehnologia de tip RCS<\/h2>\n\n\n\n<p>Serviciile RCS&nbsp;(Rich Communication Services) sunt o tehnologie de comunica\u021bii cu adev\u0103rat interesant\u0103 \u0219i relativ nou\u0103. Aceasta se afl\u0103 \u00een curs de dezvoltare, fiind preg\u0103tit\u0103 s\u0103 \u00eenlocuiasc\u0103 mesageria tradi\u021bional\u0103 SMS, dar \u0219i MMS-urile.&nbsp;Aceast\u0103 tehnologie are \u00een vedere marketingul prin mesaje text \u0219i imagini sau video-uri.<\/p>\n\n\n\n<p>Ai posibilitatea de a trimite fi\u0219iere mari, imagini sau videoclipuri, de p\u00e2n\u0103 la 10 MB. Toate aceste func\u021bii nu sunt disponibile cu SMS-urile standard.&nbsp;<\/p>\n\n\n\n<p>Po\u021bi crea p\u00e2n\u0103 la 5 imagini cu titluri, descrieri scurte \u0219i link-uri c\u0103tre landing-page-uri de v\u00e2nzare, ce se vor derula ca un carusel \u00een sms-ul abona\u021bilor.<\/p>\n\n\n\n<h2 id=\"notificari\"><strong>Notific\u0103ri automate prin<\/strong> <strong>SMS, serviciu integrat \u00een platforma easySales<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"dcdcdb\" data-has-transparency=\"false\" style=\"--dominant-color: #dcdcdb;\" decoding=\"async\" src=\"https:\/\/easysales.ro\/blog\/ro\/wp-content\/uploads\/2021\/08\/Post-1024x1024.jpg\" alt=\"\" class=\"not-transparent wp-image-3641\"\/><\/figure>\n\n\n\n<p>\u00cen echipa easySales, nu doar vorbim despre SMS-uri, ci le folosim eficient. Am integrat serviciile de SMS, deoarece \u0219tim c\u0103 este important s\u0103 po\u021bi trimite <a href=\"https:\/\/easy-sales.com\/ro\/sms-notifications\">notific\u0103ri automatizat prin SMS-uri<\/a>, pentru diferite momente ale comenzii clien\u021bilor t\u0103i: Comand\u0103 nou\u0103, Generare AWB, dar \u0219i alte evenimente solicitate de tine. Astfel, clien\u021bii t\u0103i pot monitoriza coletele mai u\u0219or \u0219i scazi rata de retur a coletelor.<\/p>\n\n\n\n<p>Po\u021bi seta mesajele automat pentru mii de clien\u021bi, a\u0219a inc\u00e2t s\u0103 \u00ee\u021bi fie preluat automat: Numele clientului, Adres\u0103, AWB, Nr. comand\u0103, Valoare, Monitorizare colet. Clientul poate monitoriza \u00een timp real care este statusul coletului pe care \u00eel a\u0219teapt\u0103, prin vizualizarea unui pdf creat de easySales, a\u0219a ca \u00een imagine.<\/p>\n\n\n\n<p>Po\u021bi trimite mesajele de pe un num\u0103r scurt, personalizat cu numele m\u0103rcii tale, astfel \u00eenc\u00e2t clien\u021bii t\u0103i s\u0103 se familiarizeze cu brandul pe care \u00eel reprezin\u021bi. Dac\u0103 dore\u0219ti s\u0103 folose\u0219ti \u0219i Notific\u0103rile prin e-mail, \u00ee\u021bi oferim acest serviciu \u00een mod gratuit.<\/p>\n\n\n\n<p>Func\u021bia de notific\u0103ri SMS este un serviciu integrat direct \u00een platforma easySales. Mai multe informa\u021bii po\u021bi g\u0103si aici: <a href=\"https:\/\/easy-sales.com\/ro\/sms-notifications\">https:\/\/easysales.ro\/ro\/sms-notifications<\/a>.<\/p>\n\n\n\n<p><strong>PS. Vrei s\u0103 vinzi automatizat cu easySales pe marketplace-urile de top? Al\u0103tur\u0103-te comunit\u0103\u021bii noastre. Ai 14 zile gratuite la dispozi\u021bie pentru&nbsp;a testa eficien\u021ba \u00een eCommerce.<\/strong><\/p>\n\n\n\n<p>Folose\u0219te-\u021bi timpul \u00een cel mai eficient mod posibil, cu easySales!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cuprins: SMS-ul &#8211; comunicare eficient\u0103 \u00een eCommerce 1. 10 \u0219cenarii eficiente de folosire a SMS-ului pentru suport clien\u021bi 2. SMS-ul viitorului &#8211; Tehnologia te tip RCS 3. Notific\u0103ri automate prin SMS, serviciu integrat \u00een platforma easySales Chiar \u0219i \u00een anul 2021, cea mai utilizat\u0103 func\u021bie a smartphone-urilor, \u00een \u00eentreaga lume r\u0103m\u00e2ne sms-ul. Un serviciu mereu activ, sms-ul cre\u0219te num\u0103rul de clien\u021bi prin campanii de marketing \u021bintite, \u00eenlesne\u0219te comunicarea \u0219i scade rata de retururi a comenzilor prin notific\u0103ri automatizate. Afl\u0103 mai jos ce tehnologie urmeaz\u0103 s\u0103 upgradeze SMS-ul \u0219i de ce SMS-ul este comunicarea cea mai eficient\u0103, chiar \u0219i \u00een eCommerce.\u2026<\/p>\n","protected":false},"author":5,"featured_media":3593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":5}},"acf":[],"featured_image_urls":{"full":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-jpg-webp.webp",1920,1280,false],"thumbnail":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-150x150.webp",150,150,true],"medium":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-300x200.webp",300,200,true],"medium_large":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-768x512.webp",768,512,true],"large":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-1024x683.webp",1024,683,true],"1536x1536":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-1536x1024.webp",1536,1024,true],"2048x2048":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-jpg-webp.webp",1920,1280,false]},"post_excerpt_stackable":"<p>Cuprins: SMS-ul &#8211; comunicare eficient\u0103 \u00een eCommerce 1. 10 \u0219cenarii eficiente de folosire a SMS-ului pentru suport clien\u021bi 2. SMS-ul viitorului &#8211; Tehnologia te tip RCS 3. Notific\u0103ri automate prin SMS, serviciu integrat \u00een platforma easySales Chiar \u0219i \u00een anul 2021, cea mai utilizat\u0103 func\u021bie a smartphone-urilor, \u00een \u00eentreaga lume r\u0103m\u00e2ne sms-ul. Un serviciu mereu activ, sms-ul cre\u0219te num\u0103rul de clien\u021bi prin campanii de marketing \u021bintite, \u00eenlesne\u0219te comunicarea \u0219i scade rata de retururi a comenzilor prin notific\u0103ri automatizate. Afl\u0103 mai jos ce tehnologie urmeaz\u0103 s\u0103 upgradeze SMS-ul \u0219i de ce SMS-ul este comunicarea cea mai eficient\u0103, chiar \u0219i \u00een eCommerce.&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/easy-sales.com\/blog\/ro\/category\/sales-marketing\/\" rel=\"category tag\">Sales &amp; Marketing<\/a>","author_info":{"name":"easySales Team","url":"https:\/\/easy-sales.com\/blog\/ro\/author\/easysales\/"},"comments_num":"0 comments","featured_image_urls_v2":{"full":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-jpg-webp.webp",1920,1280,false],"thumbnail":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-150x150.webp",150,150,true],"medium":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-300x200.webp",300,200,true],"medium_large":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-768x512.webp",768,512,true],"large":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-1024x683.webp",1024,683,true],"1536x1536":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-1536x1024.webp",1536,1024,true],"2048x2048":["https:\/\/easy-sales.com\/blog\/ro\/wp-content\/uploads\/2021\/08\/sms-ul-comunicare-eficienta-in-eCommerce-jpg-webp.webp",1920,1280,false]},"post_excerpt_stackable_v2":"<p>Cuprins: SMS-ul &#8211; comunicare eficient\u0103 \u00een eCommerce 1. 10 \u0219cenarii eficiente de folosire a SMS-ului pentru suport clien\u021bi 2. SMS-ul viitorului &#8211; Tehnologia te tip RCS 3. Notific\u0103ri automate prin SMS, serviciu integrat \u00een platforma easySales Chiar \u0219i \u00een anul 2021, cea mai utilizat\u0103 func\u021bie a smartphone-urilor, \u00een \u00eentreaga lume r\u0103m\u00e2ne sms-ul. Un serviciu mereu activ, sms-ul cre\u0219te num\u0103rul de clien\u021bi prin campanii de marketing \u021bintite, \u00eenlesne\u0219te comunicarea \u0219i scade rata de retururi a comenzilor prin notific\u0103ri automatizate. Afl\u0103 mai jos ce tehnologie urmeaz\u0103 s\u0103 upgradeze SMS-ul \u0219i de ce SMS-ul este comunicarea cea mai eficient\u0103, chiar \u0219i \u00een eCommerce.&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/easy-sales.com\/blog\/ro\/category\/sales-marketing\/\" rel=\"category tag\">Sales &amp; Marketing<\/a>","author_info_v2":{"name":"easySales Team","url":"https:\/\/easy-sales.com\/blog\/ro\/author\/easysales\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SMS-ul - comunicare eficient\u0103 \u00een eCommerce - easySales Blog<\/title>\n<meta name=\"description\" content=\"SMS-ul r\u0103m\u00e2ne cel mai eficient canal de comunicare. 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