Company Description
easySales is a multi-channel SaaS solution designed to help eCommerce merchants grow by selling on multiple channels. Our platform enables merchants to automate listing on marketplaces and manage orders through robust, ready-made API integrations. By integrating various systems into a single platform, easySales simplifies the operations of online shops, providing seamless connectivity across channels and the entire supply chain. Our benefits include rapid product and order import, centralized order management, and an attractive subscription system without long-term contracts or data captivity. With over 4000 testing users and 600 active users, easySales has facilitated the listing of over 9 million products and processing orders valued at over 350 million euros.
Role Description
This is a full-timerole for an Onboarding Specialist for Bulgaria. The Onboarding Specialist will be responsible for facilitating the client onboarding process, ensuring a smooth transition for new customers. Daily tasks include providing training and support to new clients, resolving any onboarding issues, and coordinating with cross-functional teams to improve the onboarding experience. The Specialist will also collect and analyze client feedback to identify areas for improvement and ensure high customer satisfaction.
Qualifications
- Interpersonal Skills and Communication skills
- Customer Onboarding and Client Onboarding experience
- Strong Analytical Skills
- Ability to work collaboratively in a team environment
- Experience in eCommerce or SaaS platforms is a plus
- Proficiency in English; additional languages are a plus
- Problem-solving skills and attention to detail
- Experience in eCommerce is a plus